Tracking your Order Status
You will need to have your Order Number and e-mail address used for that order.
Click here to track your order status.


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Tracking your Shipment
When your order ships, we will email you a Shipping Notification email. If tracking service is available, we include the tracking number in your Shipping Notification email (if you do not receive a tracking number, then tracking service is not available for your package). If your item ships via UPS, delivery will occur between Monday and Friday. If your item ships via FedEx, your delivery will occur between Tuesday and Saturday.

You may track your order on our website by clicking the Track Order link in the upper right corner and then entering your Order Number and email address.

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Return Instructions

Return Rights
We are committed to quality products and your satisfaction is 100% guaranteed.

Incorrect or Damaged Goods (Photo Returns):
If we shipped you the wrong item or your item arrives damaged or in poor condition, simply email us a digital photo of the damaged or incorrect item and the shipping container to returns@allposters.com. Please include in the body of the email: your order number, the shipping ID or item number, a brief description of the reason for the return, and tell us whether you are seeking a replacement or a refund. Please send your request within 30 days of receipt. Your request will be processed within 48 hours and you will receive an email letting you know your replacement is under production or your refund is being processed. If you select a refund, you will be refunded the full cost of the item and the cost of delivery

Other Returns:
If your items arrived in good condition but you have changed your mind, no problem! You can return your item within 30 days of receipt and receive a refund for the price of the product.

If you notify us of your intent to return your item within 14 days of receiving it, you may also be entitled to a refund of the cost of delivery. Cost of delivery is the amount paid by you for shipment of the goods to your designated shipping address (with the exception of the supplementary costs resulting from your choice of a non-standard delivery method). We do not refund the cost of delivery for serviced items, all of which are custom-made to order. Serviced items include all framed items, canvas, art on acrylic, art on metal, loft art, and/or Photos to Art [or My Photos] products. To qualify for a refund of the cost of delivery (if applicable), you must return the goods within 14 days of your request of a refund.

To return an item, please pack them in the original tube or box and include the completed Return Instructions form located on the back of the Packing List included with your order. You may also inform us of your intent to return an item via letter by post, fax, or e-mail. Please include your name, postal address, email address, telephone numbers, as well as your order number, the shipping ID and/or item number. We encourage you to include a brief description of the reason for the return.

Please be aware that you are obligated to bear the direct cost of returning the goods. We strongly encourage you to return your item via a trackable method. If you are returning an item that is not normally capable of being returned by post, you are still responsible for the cost of returning the item. The table below provides a reasonable estimation of the return cost:

Product Type Package Type Estimated Return Cost
Poster / T-shirt / Tin Sign / other small products tube / bag / small box £6,00 - £26,00
Wall Mural large tube £11,00 - £31,00
Small Frame / Serviced Product small frame box (approx. max 70cm x 60cm x 5cm) £11,00 - £31,00
Stand-Up / Medium Frame / Serviced Product medium frame box (approx. 90cm x 70cm x 8cm) £11,50 - £37,00
Large Frame / Serviced Product large frame box (approx 105cm x 80cm x 10cm) £29,00 - £41,00

Please select any one of our convenient Return Centers:
United Kingdom
Art & AllPosters (returns)
c/o Laser Transport International Ltd
Lympne Distribution Park
Hythe, Kent, CT21 4LR
United Kingdom
Germany
Art & AllPosters (Rücksendungen)
p/a Egetra
Herrenpfad-Süd 40
D-41334 Nettetal
Germany
France
Art & AllPosters (Retours)
p/a Egetra S.A. Transports International
3/5, rue Marc Seguin
95194 Goussainville Cedex
France
The Netherlands
Art & AllPosters (Returns)
De Voorde 40
5807 EZ Oostrum
The Netherlands

Refund Payments
Refunds will be issued by the same means of payment as you used for the initial transaction. You will not incur any fees as a result of such refund. Except in the case of Photo Returns, we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

Exchanges
If your item arrived in good condition, but you would like to exchange it for a product in a different size or for a different item, please return the item for a refund using the method described in "Other Returns" and place a new order.

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Contact Us

E-mail:

Order & Customer Service Inquiries: Orders@allposters.com
Use this contact if you are a customer who has questions about an order or about placing an order.

Business Development: Business@allposters.com
Use this contact if you are a customer who has questions about an order or about placing an order.

Feedback/Suggestions: Suggestions@allposters.com
Use this contact if you want to give us feedback about AllPosters.com. Suggestions are always welcome.

Marketing:
Marketing@allposters.com
Use this contact if you wish to discuss a proposal regarding marketing, business development, or our affiliate program. Do not send confidential or proprietary information.

Merchandising: Merchandising@allposters.com
Use this contact if you are a product vendor who wishes to contact our merchandising team. If you are a new vendor, please send a catalog to the 'Merchandising Department' at our address below.

Affiliate Program: Affiliates@allposters.com
Use this contact if you have questions regarding our industry leading affiliate program.

Business & Trade Program: business@allposters.co.uk
Use this contact if you are a business customer looking for one-stop shopping and competitive pricing.

Mail:

Check Payments:
Order Processing
AllPosters.com
P.O. Box 742124
Los Angeles, CA 90074-2124
USA

Returns:

Art & AllPosters (returns)
c/o Goodrem Export
House Gloucestershire Airport
Cheltenham GL51 6SP
United Kingdom


Art & AllPosters (Rücksendungen)
p/a Egetra
Herrenpfad-Süd 40
D-41334 Nettetal
Germany


Art & AllPosters (Retours)
p/a Egetra S.A. Transports International
3/5, rue Marc Seguin
95194 Goussainville Cedex
France


Art & AllPosters (Returns)
De Voorde 40
5807 EZ Oostrum
The Netherlands

Phone:

Corporate Headquarters
Corporate Phone +1 (510) 879-4700
Corporate Fax (510) 588-3915


Customer Service America
In English
U.S. Customers(Toll Free): +1(888)654-0143
Other International Customers: +1(919)277-2172
In Spanish
U.S. Customers(Toll Free): +1(866)707-7709
Other International Customers: +1(919)597-7014
In French
Customers in France: +1(919)277-2172
Canadian French Speaking Customers(Toll Free): +1 (919) 597-7015
Other French Speaking International Customers: +1(919)597-7015
Other International Customers: +1(919)597-7015
Customer Service Europe
In English
Customers in the UK: 020 8435 6555
Customers in Ireland: +353 21-2439260
Customers outside the UK: +44 (0) 20 8435 6555
In French
French Speaking Customers In France 01 70 70 96 61
Other European French Speaking Customers: +33 1 70 70 96 61
French Speaking Customers In Switzerland: +41 (44) 595 94 01
French speaking customers in Belgium: +32 (9) 277 94 21
In Spanish
Spanish Customers: +34 (0) 931 790 659
In German
German Speaking Customers In Germany: 089 1437 7605
German Speaking Customers Outside of Germany: +49 (0) 89 1437 7605
German Speaking Customers In Switzerland: +41 44 595 94 01
German Speaking Customers In Austria: +43 720-883182
In Italian
Italian Customers: 045 4750666
Italian Speaking Customers In Switzerland: +41 44 595 94 01
In Dutch
Customers In Netherlands Phone: 020-2623824
Dutch speaking customers in Belgium: +32 9 277 94 21

**Please note we are closed on the following holidays:
Easter
Queensday (Holland)
Ascention
Independence Day
Christmas
New Year

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Top Questions for Customer Service:

Where's my Order & how do I track my shipment?
Click here to track your order.

Tracking your Shipment

Where's my tracking number?
Package tracking services are not available for DHL WorldMail shipments, as these are delivered by air mail to the destination country/continent and then handled by the local postal system.

What does it mean when my order says "Processing"?
It means several things. We are processing your order for payment authorization; our warehouse staff is batching, picking and packing your order for shipment to you; or your order is being "staged" while we wait for an item to arrive so we can process your shipment.
Refer to our Shipping Rate Calculator to view order processing and delivery times for your order!

Where do I send my Check?

  1. Place your order on-line and select Pay by Mail with Check or Money Order
  2. Put your order # on the check, make it payable to AllPosters.com, drawn from a U.S. bank and payable in U.S. dollars
  3. Mail payment to:
    Order Processing Dept.
    AllPosters.com
    P.O. Box 742124
    Los Angeles, CA 90074-2124
    USA

What's the difference between a Poster and an Art Print?
Typically, the art print is printed on a higher grade of paper so it is thicker and often provides more texture.

Why are some Art Prints more expensive than others?
Most of the more expensive Art Prints, if they are not oversized, may be one or a combination of the following:

  • Signed by the artist-The artist's signature appears on the print.
  • Limited edition-The publisher or artist has released a limited amount of each print.
  • Serigraph- An Art Print that is printed through a silkscreen stencil. Each color requires a separate stencil and is printed with higher quality of ink.
  • Lithograph- An Art Print that has been produced by the process of putting designs or writing with a greasy material on stone, from which printed impressions are produced.

What if I cannot find what I'm looking for?
Be sure to review the section: Finding a Product.

If you still cannot find what you are looking for, it is most likely Out of Print and no longer available.

What's an original movie poster & a double-sided movie poster?
Generally, original movie posters have a limited print run and are only available for a short period of time. Original movie posters are often double-sided—with a mirror image of the print on each side.

What does H/C, S/N, and S/N/L/E mean?
H/C: A reprint of an original poster or print. The picture is printed in a black and white copy and then a professional artist hand-colors the picture. On occasion, the colors and shades may be subtly different from the original.

S/N: A print signed by the artist that colored the print.

S/N/L/E: A print that is signed by the artist that colored the print and is a limited edition.

How can I pay for an order?
During the checkout process, you will be presented with the payment options available to you based on your geographic location. Select the option that you are most comfortable with, provide us with the appropriate billing information and we will get your order off to you as soon as possible! The fastest and most convenient way to complete your order is by credit card.

Pay On-line: Credit Card
Pay with PayPal

Can I use my bank/check card if it has a Visa/MasterCard logo on it?
Sure! Please remember, depending on your bank, an authorization on your card "holds" the funds and the amount authorized is not accessible to you.

When am I charged for my order?
You are charged when an item(s) ships to you. If you use a bank/debit card, understand that depending on your bank, an authorization on your card "holds" the funds and the amount authorized is not accessible to you and may appear as a "charge" in your account.

Do you accept PayPal?
Yes. Just select the PayPal option at check out to make a payment using your PayPal account. This payment option is only available on orders with a shipping address in the United States, Australia, Canada, France, Germany and the United Kingdom on orders totaling less than £ 250.00.

Do you accept, COD, or wire transfers? At this time we only accept credit cards (Visa, MasterCard, Discover and American Express) and checks or money orders drawn from U.S. banks and payable in U.S. dollars.

Do Your Prices Include VAT?
The pricing on our website are inclusive of VAT. VAT is charged on goods sold within the European Union. Orders outside the EU may be subject to local taxes, import duties or customs charges. AllPosters.com is unable to accept responsibility for charges levied by other countries as customs policies vary widely from country to country. We suggest you contact your local customs office for further information. Please also be aware that cross-border shipments may be subject to opening and inspection by customs authorities.

Why can't I frame certain posters or prints I find on your site?
The print or the combination of print, cropping, matting and molding is too big to frame. We can only frame combinations when the largest side is less than 114 centimeters and the smaller side less than 89 centimeters.
You can try to reduce the size by:

  • Cropping the print
  • Removing mats
  • Choosing a smaller molding
  • Selecting from our Oversized Mats

Can you frame or mount a print I already own but didn't purchase from your site?
Sorry, this service is not available at this time.

This is a gift, can I add a gift card & what if the package won't arrive in time?

During checkout you can indicate your order is a gift and write your own personal gift message. Your message will be printed on the packing slip and we will not include any prices on the packing slip. Additionally you can use our free E-cards. Simply find the image on our Web site and click on the "Send This Image as Free E-Card" link. You can use this free service to notify the recipient that the gift is on its way.

When I'm framing a print on your site, what does Crop & No Crop mean?
CROP: If you choose to use matting and your poster/print has a colored border it is typical to CROP the border and mat to the image edge. In such an instance the border and any associated text are removed, with the mat stopping right at the edge of the image. This means that the finished size will be smaller than the dimensions listed for the print.

Matted to Image Edge
NO CROP: If you choose matting and your poster/print has colored border, the border will show and your mat and frame will be fitted to the outside edge of the printed paper. This means that the finished size will be closer in size to the dimensions listed for the print.

Matted to Print Edge

How will I know when my order ships?
When your order ships, we will e-mail you a Shipping Confirmation. If tracking service is available, we include the Tracking or Airway Bill number in your Shipping Confirmation e-mail (if you do not receive a tracking or Airway Bill, then tracking service is not available for your package).Note that orders are shipped/delivered only Monday –Friday. Delivery estimates do not include weekends.

This is a gift, is the recipient going to see the costs & can I add a gift note?
During checkout you can indicate your order is a gift and write your own personal gift message. Your message will be printed on the packing slip and we will not include any prices on the packing slip. Additionally you can use our free E-cards. Simply find the image on our Web site and click on the "Send This Image as Free E-Card" link. You can use this free service to notify the recipient that the gift is on its way.


How is my order packaged?

The quality of your shipment is our priority and the materials we use to package our products reflect our commitment:

Rest assured, if your order contains a combination of these items, they will ship separately in the appropriate packaging, and you will not be charged additional shipping.

Posters and Art Prints:
Rolled with protective wrapping paper and packaged in a cardboard tube.

Glossy Photos and Photo Cards:
Packaged and protected in a flat 23 cm x 30 cmstandard cardboard envelope.

Decorative Mirrors, Canvas Transfers, Mounted Items and Framed Items:
Covered with protective wrap and packaged in a durable cardboard box.

Gift Packaging:
During checkout you can indicate your order is a gift and write your own gift message. Your message will be printed on the packing slip and we will not include any prices on the packing slip. At this time we do not offer gift wrapping service.

What if there's a problem with my order? How do I return it?
We are committed to quality products and your satisfaction is 100% guaranteed.

If for any reason you are not completely satisfied with your purchase, you may return it within 30 days of receipt and receive a free replacement or a full refund for the price of the product.

Please visit our Terms of Sale for Return Instructions.


Do you ship to my country?

We ship almost everywhere in the world! When you are placing an order, on the "Shipping Information" page where you enter your name and address, you can select your country from the drop-down list. If your country is not listed, then we are unable to ship to that location.

How do I remove myself from your email list?
If you are no longer interested in our PosterClub newsletters or other special announcements, you may opt out of receiving marketing emails by clicking this link or emailing from the subscribed email address to Requests@allposters.com with REMOVE in the subject line. Your request will be processed within 7 business days and thereafter we will only contact you as is necessary for the treatment of your orders.

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