If for any reason you are not completely satisfied with your purchase, you can receive a replacement or refund within 30 days.
 
 
Shipping Rate Calculator

Please select the Country you are shipping your items to:

Shipping Rates shown are an estimate only and the actual shipping rates will be determined during your checkout. Though we make every effort to present you the most timely information, shipping rates shown are subject to change without notice.

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Order Processing & Delivery Expectations

Depending on the combination of items you order, the order processing time will vary. In order to maintain competitive shipping rates, we ship all similar items in one shipment.Note that orders are shipped/delivered only Monday –Friday. Delivery estimates do not include weekends.
In the event that an item is temporarily out of stock or on backorder, we may hold the rest of your items until the item is restocked. As soon as it arrives in our warehouse, we will ship your entire order to you in one shipment.

 
 
Average Order Processing Times per Item:
Item Types Order Processing Time
Posters, Prints, Photos, Calendars,
Postcards, Magnets and T-Shirts:
Usually 24 hours
Special Order Prints: 5-7 business days
Framed & Mounted Items: 3-10 business days
Note: If you order a combination of Posters and Special Order Prints, the order processing time may be 5-7 days because we will ship those items together in one shipment.
 
Average Delivery Transit Times:
Delivery Method Transit Time
Posters, Prints, Photos, Calendars, Postcards, Magnets and T-Shirts:
Standard Delivery: 2-5 business days after processing
Framed & Mounted Items:
Standard Delivery:
(U.K. Destinations)
48 hours after processing
Standard Delivery:
(Continental Europe)
3-7 business days after processing
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Return Instructions

We are committed to quality products and your satisfaction is 100% guaranteed.

Incorrect or Damaged Goods (Photo Returns):
If we shipped you the wrong item or your item arrives damaged or in poor condition, simply email us a digital photo of the damaged or incorrect item and the shipping container to returns@allposters.com. Please include in the body of the email: your order number, the shipping ID or item number, a brief description of the reason for the return, and tell us whether you are seeking a replacement or a refund. Please send your request within 30 days of receipt. Your request will be processed within 48 hours and you will receive an email letting you know your replacement is under production or your refund is being processed. If you select a refund, you will be refunded the full cost of the item and the cost of delivery

Other Returns:
If your items arrived in good condition but you have changed your mind, no problem! You can return your item within 30 days of receipt and receive a refund for the price of the product.

If you notify us of your intent to return your item within 14 days of receiving it, you may also be entitled to a refund of the cost of delivery. Cost of delivery is the amount paid by you for shipment of the goods to your designated shipping address (with the exception of the supplementary costs resulting from your choice of a non-standard delivery method). We do not refund the cost of delivery for serviced items, all of which are custom-made to order. Serviced items include all framed items, canvas, art on acrylic, art on metal, loft art, and/or Photos to Art [or My Photos] products. To qualify for a refund of the cost of delivery (if applicable), you must return the goods within 14 days of your request of a refund.

To return an item, please pack them in the original tube or box and include the completed Return Instructions form located on the back of the Packing List included with your order. You may also inform us of your intent to return an item via letter by post, fax, or e-mail. Please include your name, postal address, email address, telephone numbers, as well as your order number, the shipping ID and/or item number. We encourage you to include a brief description of the reason for the return.

Please be aware that you are obligated to bear the direct cost of returning the goods. We strongly encourage you to return your item via a trackable method. If you are returning an item that is not normally capable of being returned by post, you are still responsible for the cost of returning the item. The table below provides a reasonable estimation of the return cost:

Product Type Package Type Estimated Return Cost
Poster / T-shirt / Tin Sign / other small products tube / bag / small box £6,00 - £26,00
Wall Mural large tube £11,00 - £31,00
Small Frame / Serviced Product small frame box (approx. max 70cm x 60cm x 5cm) £11,00 - £31,00
Stand-Up / Medium Frame / Serviced Product medium frame box (approx. 90cm x 70cm x 8cm) £11,50 - £37,00
Large Frame / Serviced Product large frame box (approx 105cm x 80cm x 10cm) £29,00 - £41,00

Please select any one of our convenient Return Centers:
United Kingdom
Art & AllPosters (returns)
c/o Laser Transport International Ltd
Lympne Distribution Park
Hythe, Kent, CT21 4LR
United Kingdom
Germany
Art & AllPosters (Rücksendungen)
p/a Egetra
Herrenpfad-Süd 40
D-41334 Nettetal
Germany
France
Art & AllPosters (Retours)
p/a Egetra S.A. Transports International
3/5, rue Marc Seguin
95194 Goussainville Cedex
France
The Netherlands
Art & AllPosters (Returns)
De Voorde 40
5807 EZ Oostrum
The Netherlands

Refund Payments
Refunds will be issued by the same means of payment as you used for the initial transaction. You will not incur any fees as a result of such refund. Except in the case of Photo Returns, we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

Exchanges
If your item arrived in good condition, but you would like to exchange it for a product in a different size or for a different item, please return the item for a refund using the method described in "Other Returns" and place a new order.

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Shipping Limitations for Serviced Items

Many customs agencies have imposed a size limitation on all foreign parcels. The maximum size limit for rectangular-shaped parcels is 107 centimeters in length and 201 centimeters in height (Maximum length and girth combined: 274 centimeters). This applies to all countries except the following:

Andorra
Azerbajian
Austria
Belgium
Canada
Denmark
Finland
France (including Monaco)
Germany
Gibraltar
Great Britain and Northern Ireland
Greece
Hong Kong
Italy
Japan
Liechtenstein
Luxembourg
Malta
Macao
Netherlands
Portugal
Republic of Ireland (Southern Ireland)
San Marino
Spain
Sweden
Switzerland
Vatican City

If an order placed exceeds the maximum limit, AllPosters.com will cancel the order and refund the full amount.

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Top Questions about Shipping & Returns


How will I know when my order ships?
When your order ships, we will e-mail you a Shipping Confirmation. If tracking service is available, we include the Tracking or Airway Bill number in your Shipping Confirmation e-mail (if you do not receive a tracking or Airway Bill, then tracking service is not available for your package).Note that orders are shipped/delivered only Monday –Friday. Delivery estimates do not include weekends.

This is a gift, is the recipient going to see the costs & can I add a gift note?
During checkout you can indicate your order is a gift and write your own personal gift message. Your message will be printed on the packing slip and we will not include any prices on the packing slip. Additionally you can use our free E-cards. Simply find the image on our Web site and click on the "Send This Image as Free E-Card" link. You can use this free service to notify the recipient that the gift is on its way.

How is my order packaged?
The quality of your shipment is our priority and the materials we use to package our products reflect our commitment:

Rest assured, if your order contains a combination of these items, they will ship separately in the appropriate packaging, and you will not be charged additional shipping.
Posters and Art Prints:
Rolled with protective wrapping paper and packaged in a cardboard tube.

Glossy Photos and Photo Cards:
Packaged and protected in a flat 23 cm x 30 cmstandard cardboard envelope.

Decorative Mirrors, Canvas Transfers, Mounted Items and Framed Items:
Covered with protective wrap and packaged in a durable cardboard box.

Gift Packaging:
During checkout you can indicate your order is a gift and write your own gift message. Your message will be printed on the packing slip and we will not include any prices on the packing slip. At this time we do not offer gift wrapping service.


What if there's a problem with my order? How do I return it?
We are committed to quality products and your satisfaction is 100% guaranteed.

If for any reason you are not completely satisfied with your purchase, you may return it within 30 days of receipt and receive a free replacement or a full refund for the price of the product.

Please visit our Terms of Sale for Return Instructions.


Do you ship to my country?

We ship almost everywhere in the world! When you are placing an order, on the "Shipping Information" page where you enter your name and address, you can select your country from the drop-down list. If your country is not listed, then we are unable to ship to that location.

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