Holiday Shipping FAQS

Will my order arrive in time for Christmas?

As you browse our site, each item will display a 'Delivers By' date. If you order right away you will receive your item on or before the date indicated.

When this icon appears next to an item, it indicates we are confident you'll receive it by Christmas.

We're not able to guarantee that all items will arrive in time for Christmas, but the expected delivery date will always be indicated. Please be sure to read the delivery information next to each item through the checkout process and note the following:

  • We won't be able to start processing your order until we receive full payment or payment authorization.
  • Unforeseen circumstances such as weather could cause delivery delays.

While I was shopping, the site said I would get the item by Christmas, but when I added it to the cart or during checkout, the date changed. What happened?

Delivery dates are based on the item selected, services added, payment method, order date, and location. During checkout, the following circumstances may cause the delivery date to change:

  • An item has gone out of stock
  • Certain items are being shipped outside Europe
  • Payment method requires more time to process

To resolve:

  • Place a separate order for those items that will not arrive in time for the holidays

What should I know about payment methods to ensure timely delivery?

We recommend using a credit card to ensure timely delivery.

Although we offer various payment methods depending on your location (including PayPal, Offline Bank Transfer), we begin processing your order only after full payment or payment authorization is received. Payment methods other than credit cards take more time to verify and process, which could delay your order.

How will I know the status of my order?

Once your order is placed we'll email you an order confirmation. We'll also send you an email when your item ships and keep you informed about any delays.

This is a gift. Do you include the price in the package?

During checkout, select "This order is a gift purchase" and pricing will not appear on the packing slip.

Can I send a personal message along with my gift?

Yes! Selecting "This order is a gift purchase" during checkout will open a text box where you can enter a personal message that will appear on the packing slip delivered with your art.

How do I use a coupon or promotion code from the catalog?

During checkout you'll see a field to enter a coupon or promotion code.

What is your Christmas return policy?

We always offer a 100% satisfaction guarantee (see our Returns Policy) and we're extending the return period for the holidays: all items ordered between November 1st, 2018 and December 31, 2018 can be returned as late as January 31, 2019.

How do I buy a gift voucher?

A gift voucher is the perfect last minute gift! We send the electronic gift voucher to your recipient via email when you place an order on our site. The gift voucher can be redeemed immediately by entering a unique code during checkout. Click here to buy your gift voucher now.

Questions?

Please don't hesitate to contact us. We're here to help!